Hi, please bear with me here..
I'm trying to create an alert, that when a node goes down, it triggers a custom property 'Node_Down_Trigger' = 'Node Down'. Now, when someone 'MUTES' a node, IF, the custom property 'Node_Down_Trigger' = 'Node Down', THEN the trigger action would change 'Node Down_Trigger' = 'Acknowledge' AND sends and email, with text saying that someone is working on the down server.
To add, when a server goes DOWN, I have a trigger setting the 'Node_Down_Trigger' = ''Node Down', and when it resets, it changes to 'Node Online'. This helps me identify if a server is muted while 'online' for maintenance, or 'down' for support escalation, or a node went down, then came back online without support looking into it.
Now, I've created this SWQL Alert and Trigger Action below, which is the only way I know how to include a custom property field.
However, I think there's an issue, that IF someone MUTES the alert, the trigger action is suppressed and does not take place. Only when I have, 'resumed' alerts is when I get the trigger.
Q: IS there a way to have this type of alert+trigger?
