We are looking at the possibility of an in-house ServiceNow integration using our own Perl programmers in order to send alerts from our Solarwinds NPM/NCM/NTA server to ServiceNow for ticketing purposes. As part of performing basic research on this subject a Thwack! post back in December of 2013 was noted.
SolarWinds to Service-Now Integration
We have NPM 10.7, NCM 7.2.2 and NTA 4.0.1 installed. NPM, NCM and NTA are on their own VMware box while NTA Storage Manager is on another VMWare box along with flow data. The NPM and NCM databases are stored on a separate physical server.
We are seeking information about the integration of Solarwinds and ServiceNow using internal resources but have some basic questions.
- Does an integration involve any significant risk as concerns the integrity of the Solarwinds server? In other words, can issues/problems related (directly or indirectly) to the integration occur that threaten the engine(s) or database(s) of the Solarwinds application and/or SQL server?
- As far as I know such an in-house integration would not be supported by either Solarwinds or ServiceNow. In other words we would assume the risk of the integration process since it would be us performing the integration from creation on through installation. Is this indeed the case or not?
- If you have undertaken and implemented such a beast yourself, what has been your experience with that integration? Good? Not so good? A bit of both?
- Off-the-shelf products like Evanios Integration/Operations and Ayehu eyeShare are available - are there any others in this arena?
If there are questions other than the above you would think are more pertinent and should be asked please feel free to let us know what they are.